Privacy Policy

Last updated: 17 August 2026

1. Our Commitment to Privacy

This Privacy Policy explains how personal information is collected, used, disclosed and managed when you visit the La Palma website, register your interest, request information or otherwise interact with us in relation to La Palma.

For the purposes of this Privacy Policy, “Gallery”, “we”, “us” and “our” refer to Gallery Homes Pty Ltd in connection with the La Palma development.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide

When you register your interest, request a brochure, submit an enquiry or otherwise contact us, we may collect information including:

your name;
email address;
telephone number;
residential address or postcode;
property or residence preferences;
purchasing intentions or buyer type;
information you include in an enquiry or message;
communication preferences; and
other information you voluntarily provide.

You are not required to provide all forms of personal information. However, if you choose not to provide information that is reasonably required to respond to your enquiry, we may not be able to provide certain information or services.

Website and Device Information

When you visit the website, certain information may be collected automatically, including:

IP address;
browser type;
device type;
operating system;
approximate location derived from technical information;
referring website or advertising source;
pages viewed;
date and time of access;
interactions with the website; and
cookie or similar technology identifiers.

This information helps us understand how visitors find and use the La Palma website.

3. Cookies and Similar Technologies

The website may use cookies, log files, tags, pixels, web beacons and similar technologies.

These technologies may be used to:

enable website functionality;
remember preferences;
understand website traffic and user behaviour;
measure the effectiveness of advertising;
improve website performance and content; and
support relevant marketing communications.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the way parts of the website operate.

Where required, consent mechanisms may also be provided for particular cookies or tracking technologies.

4. How We Use Personal Information

We may use personal information to:

respond to enquiries about La Palma;
provide requested brochures, floorplans, pricing, availability or other project information;
manage registrations of interest;
communicate with prospective purchasers;
understand purchaser preferences and project demand;
provide information about residences that may be relevant to your enquiry;
arrange appointments or further discussions;
administer and improve the website;
analyse website usage and marketing performance;
maintain the security of our website and systems;
prevent or investigate misuse, fraud or security incidents;
comply with legal and regulatory obligations; and
otherwise operate and administer the La Palma development and sales process.

We may also use your contact information to provide news, project updates, release information or other marketing communications where permitted by law.

5. Marketing Communications

If you register your interest or request information about La Palma, we may contact you about the development and related project information.

Where permitted by law and consistent with the preferences you have provided, we may also send relevant marketing communications.

You can opt out of electronic marketing communications at any time by using the unsubscribe facility provided in a communication or by contacting us directly.

Opting out of marketing does not prevent us from contacting you where communication is necessary to respond to an active enquiry or otherwise permitted by law.

6. How We Share Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

Gallery related entities involved in the La Palma development;
authorised La Palma sales and marketing representatives;
website hosting and technology providers;
customer relationship management and communication providers;
email and marketing service providers;
analytics and advertising providers;
professional advisers, contractors and consultants; and
government bodies, regulators, courts or law enforcement where required or authorised by law.

Third-party providers are engaged to assist us in operating the website, communicating with purchasers, analysing website activity or delivering marketing and project services.

We do not disclose personal information for unrelated purposes unless authorised by you or required or permitted by law.

7. Analytics and Advertising

We may use third-party analytics tools to understand how people interact with the La Palma website and to assess the effectiveness of advertising and marketing campaigns.

These services may collect information about your browser, device, website activity and the source through which you reached the website.

We may also use advertising technologies to deliver or measure advertising relevant to La Palma.

Your browser, device or relevant advertising platform may provide controls that allow you to manage cookies, advertising preferences and tracking technologies.

8. Security of Personal Information

We take reasonable steps to protect personal information in our possession or control from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include technical, administrative and organisational safeguards appropriate to the nature of the information and the systems used to hold it.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including managing your enquiry, administering the development and meeting applicable legal, regulatory and record-keeping requirements.

Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

You may contact us if you would like to request deletion of personal information held about you. Whether information can be deleted will depend on applicable legal and operational requirements.

10. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

We may need to verify your identity before providing access or making a correction.

There may be circumstances in which access cannot be provided or information cannot be deleted or amended. Where applicable, we will handle requests in accordance with relevant privacy laws.

11. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will take reasonable steps to review your complaint and respond appropriately.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner or another relevant regulatory authority.

12. Third-Party Websites

The La Palma website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website before providing personal information.

13. Children

The La Palma website is intended primarily for people seeking information about residential property and is not directed toward children.

We do not knowingly seek to collect personal information from children through the website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, the development, our website or applicable legal and regulatory requirements.

The current version will be available on this page and will identify the date on which it was last updated.

15. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, requests relating to marketing preferences, or privacy complaints, please contact:

Gallery Homes Pty Ltd
Email: salesadmin@gallerygroup.com.au
Suite 38E-K, The Promenade
Sanctuary Cove, Queensland 4212
Australia

QBCC Licence No. 1207880